POLICIES & FREQUENTLY ASKED QUESTIONS
CUSTOM ORDERS & PAYMENT
All custom orders require full payment or a required retainer before work begins. Large or bulk orders require a 50% nonrefundable retainer, with the remaining balance due before pickup or shipping.
TURNAROUND TIME
Turnaround time varies by product, quantity and season. Your estimated completion date will be provided before your order is confirmed. Production time begins after payment, final order details and design approval have been received.
Memorial orders generally require 48–72 hours when availability allows. Same-day and 24-hour service are not guaranteed. Rush orders may include an additional fee.
DESIGN PROOFS & APPROVAL
When a design proof is provided, customers are responsible for reviewing all names, dates, spelling, colors, sizes and other details. Production will begin after approval. Fancy Creations is not responsible for errors that were approved by the customer.
CHANGES, CANCELLATIONS & REFUNDS
Because custom products are created specifically for each customer, payments and retainers become nonrefundable once design work, material purchasing or production has begun. Changes requested after approval may result in an additional fee or a later completion date.
PHOTOS & IMAGE QUALITY
Please submit the clearest, highest-quality photos available. Low-resolution, blurry, cropped or screenshot images may affect the finished product. Image quality cannot always be improved beyond the original file provided.
COLORS & HANDMADE VARIATIONS
Colors may appear slightly different in person than they do on a phone or computer screen. Because items are custom-made, minor variations may occur. Sublimated products may also have small differences near seams, edges or folds. These variations are not considered defects.
PICKUP & SHIPPING
Local pickup and shipping are available for eligible items. Shipping time is separate from production time. Fancy Creations is not responsible for delays caused by the shipping carrier, weather or an incorrect address provided by the customer.
FREQUENTLY ASKED QUESTIONS
HOW DO I PLACE A CUSTOM ORDER?
Complete the custom-order form on the Contact page with your item, quantity, colors, wording, photos and date needed. You will be contacted with availability and pricing.
IS SUBMITTING THE FORM A CONFIRMED ORDER?
No. Your order is confirmed only after availability is verified and the required payment or retainer is received.
WILL I RECEIVE A DESIGN PROOF?
A proof will be provided when the product or design requires approval. Please review it carefully before approving production.
CAN I REQUEST A RUSH ORDER?
Rush service depends on availability and the type of product. An additional rush fee may apply.
DO YOU SHIP?
Yes, shipping is available for many products. Shipping costs and estimated delivery will be provided with your order details.
CAN I PROVIDE MY OWN ITEM?
Contact Fancy Creations before purchasing or bringing an item. Customer-supplied items must be approved based on the material, condition and customization method.